The questions we answer most
Grouped by what people are usually trying to work out: whether it suits their barn, what it involves, and what happens afterwards.
If your question is not here, calling is genuinely faster than reading — most of these take under two minutes on the phone.
Choosing a system
Most people arrive knowing the problem rather than the product. Stall comfort and bedding costs point to SoftStall; slippery aisles and wash bays point to SoftStep; a kicking or casting horse points to SoftWall; hauling points to SoftRide.
Stalls where horses stand and rest — SoftStall
Aisles, wash bays, pathways, venues — SoftStep
Stall walls, foaling and recovery boxes — SoftWall
Trailers, regular hauling — SoftRide
Trailers, occasional hauling — TravelMat, in development
Cost and value
Pricing is per project rather than per catalogue item, because everything is cut to the space it goes into. The offsetting number most owners care about is bedding: less bought, less hauled, less disposed of, every week for years.
Scope and staging
You do not have to do the whole barn. Single-stall installations are common, and phasing across seasons or budget years is normal for facilities.
Everything else
A thin layer for comfort rather than absorption — typically a fraction of what a bare or matted floor requires.
In most cases yes, after a subfloor review. Existing matting is removed as part of installation.
About a day for a single stall. Multi-stall and facility work is phased so the barn keeps operating.
SoftStep pavers, often yes, on a properly prepared base. SoftStall and SoftRide are professionally installed because the continuous seal is what makes them work.
A 2-year manufacturer’s warranty. If a product is incorrectly made, or arrives damaged or deficient in any way, we will make it right. Full terms are supplied with your quotation.
SoftStall orders typically ship within three weeks of payment. Larger volume orders can take longer, and we will tell you the schedule when we quote.
No. Call or email us and we will handle the rest. You will always deal with a real person who processes your order and supports you through it.
Different stalls can need different fixings, but 1¾ inch deck screws suit most installations. Take care not to push the head through the plastic strips.
A good quality utility knife works best.
It is one of the most common reasons owners install a single stall. Talk to your vet about the horse and to us about the flooring.
Yes — 23 countries to date, through a mix of direct supply and local distribution.
No release date has been announced. The availability list is the way to be told first.
If you would rather read
Still not answered?
Call or email and you will get a person who has seen barns like yours, not a script.