Privacy, cookies, and terms

When we use the term personal information we mean information that identifies, or can reasonably be linked to, you. Depending on how you interact with us we may collect: contact details including your name, organisation, address, phone number and email address; communications with us, including the information you include when you request a quote or send an enquiry; device information including your browser, network connection, IP address and other identifiers; and usage information about how and when you navigate this site.

Nothing is sold through this website. We do not collect payment card numbers, financial account details or transaction information here, and there are no customer accounts or logins. Where a sale follows an enquiry, it is handled directly by our sales team outside this website.

Directly from you, when you complete a form or contact us. Automatically through this site, from your device and through cookies and similar technologies. From our service providers, where we engage them to process information on our behalf.

To respond to your enquiry and prepare a quote. To communicate with you, provide support and maintain our business relationship. For marketing, where you have given us separate consent to contact you. For security and fraud prevention, including protecting this site against misuse. And to comply with applicable law or respond to valid legal process.

With vendors and service providers who perform services on our behalf, such as website hosting, email delivery and analytics. Where you direct or consent to disclosure. With our affiliates or within our corporate group. In connection with a business transaction such as a merger, to comply with legal obligations including subpoenas and similar requests, and to enforce our terms or protect our rights.

This site links to websites and platforms operated by third parties, including our social media profiles. If you follow those links you should review their own privacy and security policies. We do not guarantee, and are not responsible for, the privacy or security of those sites. Our inclusion of a link does not by itself imply endorsement.

This site is not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, contact us using the details below and we will delete it.

No security measures are perfect or impenetrable and we cannot guarantee perfect security. Information you send may not be secure while in transit, so please do not use unsecured channels to send us sensitive or confidential information. How long we retain personal information depends on factors including our need to respond to your enquiry, comply with legal obligations, and resolve disputes.

Depending on where you live you may have some or all of the following rights, which are not absolute and may apply only in certain circumstances: to request access to the personal information we hold about you; to request that we delete it; to request that we correct inaccurate information; and to receive a copy of it. You may opt out of marketing emails at any time using the unsubscribe link in any message, or by contacting us.

We use cookies and similar technologies on this site. Our Cookie Notice sets out which categories we use, what each does, and how to change your choices.

We may update this policy from time to time to reflect changes to our practices or for legal reasons. We will post the revised policy on this page and update the date shown above.

For privacy requests or questions about this policy, email privacy@softstall.com or write to Stable Marketing Inc., 405 Lake Rd., Unit #3, Bowmanville, Ontario, Canada.

Necessary for the core functioning of the site, including navigation, form submission and remembering your cookie choices. These cannot be switched off, because the site does not work properly without them, and they are not used for tracking or advertising.

We use Google Analytics to understand how visitors use the site, such as which pages are viewed, how long people stay and what browser they use. This helps us improve the site. These cookies are only set if you accept analytics; if you decline, Google Analytics is not loaded at all.

This site does not run advertising or retargeting cookies, and does not use session-recording or heat-mapping tools. Nothing is sold through this site, so there are no cart, checkout or payment cookies either. If that changes, this notice and the cookie banner will be updated before any new technology is enabled.

You can change your cookie settings at any time using the button in the sidebar of this page. You can also manage or block cookies through your browser settings, though blocking essential cookies may affect how the site works.

Your cookie preference is stored on your own device so the banner does not reappear on every visit. Analytics cookies set by Google Analytics have their own retention periods, described in Google’s documentation.

If we add or remove a technology that sets cookies, we will update this notice and the date shown above.

Questions about cookies can be sent to privacy@softstall.com.

By agreeing to these terms you represent that you are at least the age of majority in your province or state of residence. This site provides information about our products and a means of contacting us. It does not offer products for sale and there are no customer accounts.

We have made every effort to represent our products accurately. Colours and product appearance may differ from how they appear on your screen depending on your device and its settings. Product descriptions and specifications are subject to change at any time without notice, and we may discontinue a product at any time.

Submitting a form on this site is a request for information or a quotation. It is not an order, and it does not create a contract. Any sale is governed by the separate terms provided with your quotation, and pricing is confirmed in writing by our sales team rather than on this site.

This site, including all trademarks, brands, text, images, graphics, video and audio, and the design, selection and arrangement of them, is owned by Stable Marketing Inc., its affiliates or its licensors, and is protected by Canadian, United States and foreign copyright and other intellectual property laws.

These terms permit you to use the site for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any material from the site without our prior written consent. All rights not expressly granted are reserved.

SoftStall, SoftStep, SoftWall, SoftRide, TravelMat and the SoftStall names, logos, designs and slogans are trademarks of Stable Marketing Inc. or its affiliates or licensors. You must not use them without our prior written permission. All other names and logos on the site are the trademarks of their respective owners.

The site may contain links to websites operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating their content or accuracy. If you leave this site to access those materials you do so at your own risk, and you should review the third party’s own policies before engaging with them.

If you send us ideas, suggestions, feedback or proposals, you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that material for any purpose, including commercial use. You represent that you own or have the necessary rights to it, and that it does not infringe any third-party right. We are under no obligation to keep it confidential, to pay for it, or to respond to it.

Occasionally information on this site may contain typographical errors, inaccuracies or omissions. We reserve the right to correct any error or omission and to change or update information at any time without prior notice. We undertake no obligation to update information on the site except as required by law.

The site and its content are provided on an as-is and as-available basis without warranties, representations or conditions of any kind, whether express or implied, to the fullest extent permitted by applicable law. We do not warrant that the site will be uninterrupted, error-free or free of harmful components.

To the fullest extent permitted by applicable law, we are not liable for any indirect, incidental, special, consequential or punitive damages arising from your use of, or inability to use, this site or its content.

We may update these terms from time to time. The version posted on this page is the version in effect, and the date shown above indicates when it was last revised. Your continued use of the site after a change means you accept the revised terms.

Questions about these terms can be sent to sales@softstall.com or to Stable Marketing Inc., 405 Lake Rd., Unit #3, Bowmanville, Ontario, Canada.